Refund Policy

1. Satisfaction Guarantee

SkinPrort offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, defective, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in inconvenience
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

For physical products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refunds for Fishing Guide Services

5.1 Cancellation by Customer

Our refund policy for customer-initiated cancellations of fishing guide services is as follows:

• Cancellations made 14+ days before scheduled date: Full refund of deposit
• Cancellations made 7-13 days before scheduled date: 50% refund of deposit
• Cancellations made less than 7 days before scheduled date: No refund of deposit

5.2 Rescheduling

If you need to reschedule your fishing guide service:

• Rescheduling requests made 7+ days before the scheduled date: No fee (subject to guide availability)
• Rescheduling requests made less than 7 days before the scheduled date: 25% rescheduling fee

5.3 Weather-Related Cancellations

If we need to cancel your fishing guide service due to unsafe weather conditions:

• You will be offered the option to reschedule at no additional cost
• If rescheduling is not possible, you will receive a full refund

SkinPrort reserves the sole discretion to determine if weather conditions are unsafe for fishing activities.

5.4 Guide Service Satisfaction

If you are dissatisfied with your guided fishing experience:

• Please notify us within 24 hours of service completion
• We will review each case individually to determine an appropriate resolution
• Resolutions may include partial refunds, credits for future services, or other compensations at our discretion

Please note that fishing success cannot be guaranteed, and refunds are not provided based solely on a lack of fish caught during your experience.

6. Refunds for Motor Boat Rentals

6.1 Cancellation by Customer

Our refund policy for customer-initiated cancellations of motor boat rentals is as follows:

• Cancellations made 7+ days before rental date: Full refund of deposit
• Cancellations made 3-6 days before rental date: 50% refund of deposit
• Cancellations made less than 3 days before rental date: No refund of deposit

6.2 Rescheduling

If you need to reschedule your motor boat rental:

• Rescheduling requests made 3+ days before the rental date: No fee (subject to boat availability)
• Rescheduling requests made less than 3 days before the rental date: 25% rescheduling fee

6.3 Weather-Related Cancellations

If we need to cancel your motor boat rental due to unsafe weather conditions:

• You will be offered the option to reschedule at no additional cost
• If rescheduling is not possible, you will receive a full refund

SkinPrort reserves the sole discretion to determine if weather conditions are unsafe for boating activities.

6.4 Equipment Malfunction

If your rental boat experiences a mechanical failure during your rental period:

• Contact our emergency support line immediately
• If we cannot provide a replacement boat or fix the issue within a reasonable time, you will receive a prorated refund for the unused portion of your rental period
• Refunds will not be provided for mechanical issues resulting from improper use or violation of rental terms

7. Refunds for Physical Products

7.1 Return Eligibility

For physical products purchased from our store (fishing gear, equipment, etc.):

• Items must be returned within 14 days of delivery
• Products must be unused, in original packaging, and in resalable condition
• Original receipt or proof of purchase is required
• Custom-ordered or personalized items are not eligible for return unless defective

7.2 Defective Items

For defective or damaged products:

• Notify us within 14 days of delivery
• Provide photos of the defect or damage when possible
• We will arrange for replacement or refund at our discretion

7.3 Return Shipping

For returns:

• Customer is responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.)
• We recommend using a trackable shipping service as we cannot process refunds for items not received
• Return shipping instructions will be provided upon approval of your return request

8. Refund Processing

8.1 Refund Method

Refunds will be processed to the original payment method used for the purchase:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer
• Bank transfer refunds may take 3-5 business days to process
• In some cases, store credit or gift cards may be offered as an alternative refund method

8.2 Partial Refunds

In some situations, partial refunds may be issued:

• For orders with multiple items where only some items are being returned
• For services that were partially delivered before cancellation
• For items returned with missing components or damaged packaging
• For late delivery or service quality issues where a full refund is not warranted

9. Non-Refundable Items and Services

The following items and services are not eligible for refund:

• Gift cards (except where required by law)
• Downloadable or digital products once access has been provided
• Services already rendered
• Shipping and handling fees (except in cases of our error)
• Products damaged due to misuse, accidents, or improper care
• Products with removed tags or altered condition

10. Contact Information

If you have any questions about our Refund Policy, please contact our Customer Service team:

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.